Privacy Policy
Last updated: July 21, 2026
Privacy Policy
K.C. Technology Solutions, LLC (“KCTS,” “we,” “us,” or “our”) believes responsible technology begins with responsible information handling. This Privacy Policy explains what information we collect through our website and related communications, why we collect it, how it may be used or disclosed, and the choices available to you.
This policy applies to kcts.biz, its KCTS-operated subdomains, and information submitted through our website forms. Separate agreements may govern information KCTS handles while providing services to a client.
1. Information We Collect
Information you provide
We may collect information you voluntarily provide, including:
- Your name
- Company or property name
- Email address
- Telephone number
- Project location
- Requested service area
- Information about a project, system, support request, or business inquiry
- Files, documents, photographs, or other information you choose to provide
- Your communication preferences, including optional text-message consent
Please do not submit passwords, access credentials, financial-account information, protected health information, or other highly sensitive information through a general website form unless KCTS has specifically provided an approved method for doing so.
Information collected automatically
When you visit our website, certain information may be collected automatically, including:
- Internet Protocol address
- Browser and device type
- Operating system
- Referring page
- Pages viewed
- Approximate location derived from an IP address
- Dates, times, and duration of visits
- Website performance, security, and diagnostic information
This information may be collected through server logs, cookies, analytics tools, security services, and similar technologies.
2. How We Use Information
KCTS may use collected information to:
- Review and respond to inquiries
- Identify the appropriate next step for a project or service request
- Schedule calls, site visits, assessments, or support activities
- Prepare scopes, estimates, proposals, and project documentation
- Coordinate active projects and client relationships
- Provide requested electrical, infrastructure, data, telecom, or managed-technology services
- Send requested operational or service-related communications
- Maintain and improve our website and business processes
- Measure website performance and understand how visitors use the site
- Detect spam, fraud, misuse, and security threats
- Maintain records and meet contractual, insurance, accounting, or legal obligations
- Protect KCTS, our clients, website visitors, and other parties
KCTS does not use information submitted through a project or support request for an unrelated purpose without an appropriate basis or additional consent.
3. How We Disclose Information
We may disclose information when reasonably necessary to:
- Website-hosting, communications, analytics, security, and technology providers
- Subcontractors, consultants, or project partners involved in a requested service
- Professional advisers such as attorneys, accountants, insurers, and auditors
- Government agencies, courts, or other parties when required by law
- A successor organization in connection with a merger, acquisition, financing, reorganization, or transfer of business assets
- Protect the rights, property, safety, or security of KCTS, our clients, or others
These parties receive only the information reasonably necessary for the applicable purpose.
KCTS does not sell personal information.
4. Mobile Information and Text-Message Consent
When you provide a mobile telephone number and separately consent to text messaging, KCTS may send conversational or informational messages concerning your inquiry, project, appointment, service request, or existing business relationship.
No mobile opt-in data or text-message consent will be sold or shared with third parties or affiliates for their own marketing or promotional purposes.
KCTS may use communications providers solely to transmit and manage authorized messages on our behalf. Those providers may process the information necessary to deliver the communications.
Consent to receive text messages is optional and is not a condition of submitting a website request or purchasing services. Instructions for opting out and obtaining assistance are provided in the SMS section of our Terms of Use.
This section directly addresses RingCentral’s requirement that the policy identify what is collected, how it is used, and whether SMS opt-in information is shared. RingCentral’s registration checklist
5. Cookies and Website Technologies
KCTS may use cookies and similar technologies for:
- Essential website operation
- Security and spam prevention
- Remembering website preferences
- Performance measurement
- Understanding website traffic and usage
Some cookies may be placed by service providers supporting the website.
You can control many cookies through your browser settings. Disabling essential cookies may affect website functionality. If KCTS implements nonessential advertising or advanced analytics cookies, we may provide additional notice or consent controls as appropriate.
This section should be revised after confirming every analytics, embedded-media, map, chat, and advertising tool active on the website.
6. Data Retention
KCTS retains personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to requests, coordinating projects, maintaining business records, resolving disputes, enforcing agreements, and meeting legal or contractual obligations.
Retention periods may differ according to the type of information and the nature of the relationship. Information that is no longer reasonably needed may be deleted, anonymized, or securely archived as appropriate.
7. Information Security
KCTS uses reasonable administrative, technical, and physical safeguards intended to protect personal information against unauthorized access, alteration, loss, misuse, or disclosure.
No website, email system, or method of electronic transmission can be guaranteed completely secure. Visitors should avoid sending confidential credentials or highly sensitive information through ordinary website forms or unencrypted email.
This is appropriately cautious—it communicates discipline without making an unrealistic promise of absolute security.
8. Your Privacy Choices
Depending on the circumstances and applicable law, you may request that KCTS:
- Confirm whether we maintain personal information about you
- Provide access to certain personal information
- Correct inaccurate information
- Delete certain information
- Stop particular communications
- Review a previous privacy-request decision
To submit a request, email privacy@kcts.biz or info@kcts.biz with the subject line Privacy Request.
KCTS may need to verify your identity before fulfilling a request. Certain information may be retained when required or permitted by law, necessary to complete an existing obligation, or needed for security, recordkeeping, or legal purposes.
Texas law provides applicable consumers with rights involving access, correction, deletion, and certain processing choices. Small businesses are generally exempt from most of the Texas Data Privacy and Security Act, although restrictions concerning the sale of sensitive data can still apply. Texas Attorney General’s TDPSA overview
9. Children’s Privacy
The KCTS website and services are intended for businesses and adults. They are not directed toward children under 13, and KCTS does not knowingly collect personal information from children under 13 through this website.
If you believe a child has provided personal information through the website, please contact us so we can review and address the matter.
10. Third-Party Websites and Services
Our website may link to websites or services operated by other organizations. KCTS does not control and is not responsible for their privacy practices. We encourage visitors to review the privacy policies of those services before providing personal information.
11. Changes to This Policy
KCTS may update this Privacy Policy when our website, business practices, service providers, or legal obligations change. The revised policy will be posted on this page with an updated effective date.
Material changes may be communicated through additional notice when appropriate.
12. Contact KCTS
Questions or requests concerning this Privacy Policy may be directed to:
K.C. Technology Solutions, LLC
Houston, Texas
Email: info@kcts.biz
Telephone: (832) 283-0815
Website: https://kcts.biz
Responsible Systems Require Clear Practices
KCTS approaches information handling the same way we approach technology and infrastructure: with defined purpose, limited access, practical safeguards, and clear accountability.