Last updated: September 22, 2026

K. C. Technology Solutions (“KCTS,” “we,” “us,” or “our”) respects the privacy of our customers, prospective customers, website visitors, vendors, and business contacts. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through kcts.biz, our project and service forms, and our business communications.

1. Information We Collect

Information You Provide

We may collect information that you voluntarily provide when you:

• Request a project review, estimate, consultation, or service
• Submit a contact or emergency-service request
• Communicate with us by telephone, email, text message, website form, or another method
• Provide project documentation, photographs, plans, equipment information, or other files
• Enter into or discuss a business relationship with KCTS

This information may include:

• Your name
• Company or organization
• Email address
• Telephone number
• Property, facility, or project location
• Requested service or project type
• Project scope, schedule, and budget information
• Equipment, system, or facility information
• Photographs, drawings, plans, and uploaded documents
• Messages, requests, and other communications
• Any other information you choose to provide

Please avoid submitting confidential, regulated, or sensitive personal information through a general website form unless KCTS specifically requests it through an appropriate method.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, server logs, analytics tools, and similar technologies. This may include:

• Internet Protocol address
• Browser and device type
• Operating system
• Referring website or source
• Pages viewed and actions taken
• Approximate location derived from an IP address
• Date, time, and duration of a visit
• Information concerning website performance, errors, and security

This information helps us operate, protect, understand, and improve the website.

Telephone and Electronic Communications

When you communicate with KCTS, we may retain the content and related records of emails, text messages, service requests, and other communications.

Where permitted by law, telephone calls may be recorded, transcribed, or summarized for service, training, documentation, security, or quality-assurance purposes. KCTS will provide any notice or obtain any consent required by applicable law.

2. How We Use Information

KCTS may use collected information to:

• Respond to inquiries and project-review requests
• Evaluate prospective projects and service needs
• Prepare estimates, proposals, scopes, and recommendations
• Schedule and coordinate appointments, field visits, installations, and support
• Perform and support contracted services
• Communicate project status, service updates, and requested information
• Maintain project, customer, and service records
• Improve our website, communications, services, and business operations
• Protect our systems, website, customers, personnel, and business
• Detect or prevent fraud, misuse, security incidents, or unlawful activity
• Comply with contracts, legal obligations, and valid governmental requests
• Establish, exercise, or defend legal claims

KCTS will not use personal information in a way that is materially inconsistent with this policy without providing appropriate notice.

3. Calls, Email, and Text Communications

KCTS may communicate with customers, prospective customers, vendors, and business contacts by telephone, email, or text message in connection with requested services or an existing business relationship.

Text messages may include:

• Responses to project or service inquiries
• Appointment and scheduling information
• Project coordination
• Technician arrival or service-status updates
• Requested technical or support information
• Administrative communications related to KCTS services

Message frequency varies according to the nature of the request, project, or service relationship. Message and data rates may apply.

Consent to receive text messages is optional and is not a condition of purchasing goods or services from KCTS. Where express consent is required, KCTS will request it separately.

You may stop receiving text messages from KCTS by replying STOP. You may reply HELP for assistance or contact KCTS at info@kcts.biz or (832) 283-0815.

KCTS does not sell mobile information. KCTS also does not share mobile opt-in information or text-message consent with third parties or affiliates for their marketing or promotional purposes.

We may use communications service providers to transmit or support messages on our behalf. Those providers may process information only as necessary to provide their services to KCTS and are not authorized by KCTS to use mobile opt-in information for independent marketing.

4. How We Disclose Information

KCTS may disclose information in the following limited circumstances:

Service Providers

We may provide information to companies that help us operate our business, website, communications, or services. These may include providers of:

• Website hosting and maintenance
• Email, telephone, and business communications
• Website forms and spam prevention
• Analytics and website-performance tools
• Cloud storage and business software
• Information technology and security services
• Professional services such as legal, accounting, or insurance support

These providers may access information only as reasonably necessary to perform services for KCTS and subject to their applicable contractual or legal obligations.

Project Coordination

When reasonably necessary to evaluate, coordinate, or perform a requested project, information may be shared with authorized employees, subcontractors, consultants, suppliers, property representatives, general contractors, or other project participants.

KCTS will limit such disclosures to information reasonably relevant to the project, service, or business purpose.

Legal and Safety Requirements

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law, regulation, legal process, or governmental request
• Protect the rights, safety, property, or security of KCTS or another person
• Investigate fraud, security incidents, contractual violations, or unlawful activity
• Enforce an agreement or protect against legal liability

Business Changes

Information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable legal requirements.

5. Sale of Personal Information

KCTS does not sell personal information for monetary consideration.

KCTS does not sell or share mobile opt-in information or text-message consent for third-party marketing or promotional purposes.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies that support:

• Essential website operation
• Security and fraud prevention
• Form functionality
• Website preferences
• Performance measurement
• Understanding how visitors use the website

You may be able to restrict or delete cookies through your browser settings. Disabling certain cookies may affect website functionality.

Third-party tools incorporated into the website may process information according to their own privacy policies. KCTS seeks to use these tools for legitimate operational, security, and performance purposes.

7. Data Retention

KCTS retains information for as long as reasonably necessary to:

• Respond to an inquiry
• Evaluate, perform, document, or support a project
• Maintain customer and business records
• Satisfy contractual, insurance, accounting, tax, warranty, or legal requirements
• Resolve disputes
• Protect KCTS and its customers

Retention periods may vary based on the type of information, the nature of the project or relationship, and applicable requirements. When information is no longer reasonably required, KCTS may delete, anonymize, or securely dispose of it.

8. Information Security

KCTS uses reasonable administrative, technical, and physical measures intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, electronic communication, storage system, or transmission method can be guaranteed to be completely secure. You should use care when transmitting confidential information and contact KCTS if a more appropriate communication method is needed.

9. Your Choices and Privacy Requests

Depending on your location and applicable law, you may have the right to request:

• Access to certain personal information KCTS maintains about you
• Correction of inaccurate information
• Deletion of certain information
• Information about how your information has been used or disclosed
• Withdrawal of consent where processing depends on consent

You may also:

• Unsubscribe from marketing emails using the link provided in the message
• Reply STOP to opt out of text messages
• Adjust cookie controls through your browser
• Contact KCTS to update your communication preferences

To submit a privacy request, contact info@kcts.biz. KCTS may need to verify your identity before completing a request. Certain information may be retained where permitted or required for contractual, security, recordkeeping, or legal purposes.

10. Third-Party Websites and Services

The KCTS website may contain links to websites or services operated by other organizations. KCTS is not responsible for the privacy, security, content, or practices of those third parties.

We encourage you to review the privacy policy of any third-party website or service you choose to use.

11. Children’s Privacy

The KCTS website and services are intended for businesses and adults seeking commercial services. They are not directed to children under 13, and KCTS does not knowingly collect personal information from children under 13 through the website.

If you believe a child has provided personal information to KCTS, please contact us so we can evaluate and address the matter.

12. Changes to This Privacy Policy

KCTS may update this Privacy Policy to reflect changes in our services, technology, business practices, or legal obligations.

When the policy is revised, the “Last updated” date at the top of the page will be changed. Material changes may also be communicated through the website or another appropriate method.

Continued use of the website after an updated policy becomes effective is subject to the revised policy.

13. Contact KCTS

Questions, concerns, or requests regarding this Privacy Policy or KCTS privacy practices may be directed to:

K. C. Technology Solutions
Email: info@kcts.biz
Phone: (832) 283-0815